Regional Support Coordinator

London 

A fantastic opportunity to work with a well established, Fire & Security firm, with a large range of customers ranging from Commercial, Domestic & Industrial sites. My client is eager to welcome a new, experienced Regional Support Coordinator into the fold.

Package

28,000

Main Responsibilities

• Management of new calls received through to resolution including allocation to correct engineers, both in terms of skillset and geographical location.
• Strong organisational skills with ability to manage both new orders and work in progress, through to resolution.
• Handling of follow ups which are ready for rebooking; confirming mutually agreeable appointments with scheme managers, tenants or contract managers.
• 1st line handling of calls from engineering team and other internal staff members in regards to appointments and job updates.
• Dispatch of engineers calls to PDA
• Management of overdue calls on CASH diary system.
• Answering of telephone enquiries for their region.
• Daily Management of emailed enquiries for new faults including receipt of new works orders and customer/internal enquiries, and ensuring all emails are actioned as required on a daily basis.
• Checking of live calls for duplicate or contradictory information and clarifying with customer/staff member as required.
• Responding to other customer/internal requests as required, or forwarding the information to the correct department, confirming actions taken with the person enquiring.

Knowledge and Experiences

• Min Grade 4 (C) Maths
• Min Grade 4 (C) English
• Previous experience within a similar role
• Experience in fast paced environment
• Customer facing
• Good use of Microsoft Office
• Strong geographical knowledge of UK with a good understanding of logistics, traffic management and route planning

If you are local to the area and seeking a new Regional Support Coordinator, then please apply now. If your application is successful a 4way member will be in touch.